TERMS & CONDITIONS
Domestic (U.S.) Customers:
If the Halo Board you ordered is in stock it will ship within 1-2 business days after payment has been approved and cleared. Orders are processed in order of first come first served. If your item is not in stock, or stock is depleted by way of another channel, we will contact you regarding your Halo Board purchase. You will have the option to wait for your back-order, modify your order, or cancel your order.
When you are learning to use the Halo Board or Halo Board Extreme, make sure that all safety precautions are made. Wear a helmet, kneepads, elbow pads, wrist guards, and other protective gear. • The Halo Board is only for personal entertainment. You may not be permitted to ride it on sidewalks and streets. Check your city and/or town laws first. • Do not ride Haloboards in traffic. • Young children, the elderly, and pregnant women should not ride the Halo Board. • Do not ride while intoxicated or under the influence of medications or drugs. It is dangerous and illegal to do so. • Do not carry items when riding. • When riding the Halo Board you must comply with your local laws and give way to pedestrians. • Please be alert to your surroundings at all times to ensure a safe ride. Do not ride in dimly lit or dark locations. • Relax your legs while riding, knees slightly bent. This will help maintain balance when you encounter uneven ground and pavement. • Make sure your feet are always on the board. Taking your feet off the Halo Board while riding is incredibly dangerous.
• Please wear appropriate clothing and safety gear, this will help you handle emergencies better. • Halo Boards can only support one person. Do not let two or more people ride it together. • Do not start or stop suddenly. • The weight of the rider and their belongings should not exceed the maximum weight indicated in the instructions, otherwise you may damage your Halo Board, or the rider may fall or be injured. The rider's
weight should not be less than the minimum load as stated in the instructions. Otherwise, the Halo Board will be difficult to control. This is especially true when riding on hills, as the Halo Board may reach unsafe speeds. • Ensure the electric skateboard speed is safe to yourself and others, and be prepared to stop at any time. • If you are in an accident, please contact EMS / 911 straight away. • If you and your friends are riding near each other, please keep a safe distance from one another to avoid collisions.
• When making turns, pay attention to your body's center of gravity. Sudden shifts may cause you to lose balance and fall. • Do not ride in the rain. • Halo Boards are not medical mobility devices. Be sure you are healthy enough to ride. • Avoid riding over obstacles and slippery ground, such as snow, ice, and wet terrains. • Avoid boarding over items made of cloth, small branches, and stones. • Avoid boarding in narrow spaces, or where there are obstacles in your path. • Only ride the Halo Board where you are allowed. Local laws may restrict locations you can board. • Do not operate near flammable vapor, liquids, dust, fibers, and/or other fire hazards.
Remember: The Halo Board is a motor vehicle, and local law treats it as such. You can and will be arrested for drunk riding. Most cities have restrictions on where you can operate motor vehicles, and additional restrictions on riding non-automobiles on roads and highways. Always wear your helmet and appropriate safety gear. We are not responsible for any injuries or accidental deaths.
All Domestic United States orders come with Free Standard Shipping, excluding Alaska and Hawaii.
Your Halo Board will ship from our Los Angeles warehouse within 1-2 business days of your payment has cleared. We only ship Monday through Friday.
Any in-stock orders placed Friday through Sunday will be shipped the following Monday or Tuesday.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Halo Board has no control over these charges, nor can Halo Board predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates
All prices and specifications are subject to change without notice. Prices are final as of time of an order. All products are shipped F.O.B. (Freight On Board) and become the sole property of purchaser upon delivery to the specified shipping company. In case of damage upon shipping transit, the customer should contact us immediately so we can promptly file a damage claim with our carrier and expedite a replacement Halo Board. Any order discrepancies, including wrong items or missing items, should be reported to Halo Board within 36 hours. By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic or color differences.
Items Damaged During Transit:
If you have received a damaged item, you must contact us within 7 days by calling us, toll-free, or by email at support@Haloboard.com. If you do not contact us within this time frame, your damage claim can possibly be denied by the carrier. Customer assumes all responsibility for damaged items until it is picked up by the corresponding carrier agent.
HALO BOARD OFFERS A 12 MONTH WARRANTY. HALO BOARD WILL FIX ANY PRODUCT DEFECT. HOWEVER, WEAR AND TEAR IS NOT COVERED. WEAR AND TEAR INCLUDES BROKEN CHARGER, BROKEN CHARGING PORT PRONGS, DENTS, SCRATCHES AND EXCESSIVE IMPACT WHICH MAY CAUSE THE HALOBOARD TO MALFUNCTION.
DEFECTIVE ITEMS MAY BE RETURNED FOR REPAIR WITHIN 12 MONTHS OF THE DELIVERY DATE AND FALL UNDER WARRANTY. HALO BOARD WILL EITHER FIX OR REPLACE DEFECTIVE PRODUCTS/PARTS AT NO CHARGE, USING NEW AND/OR REFURBISHED REPLACEMENT PARTS AT OUR DISCRETION. REPLACEMENTS MAY BE SLIGHTLY DIFFERENT BUT FUNCTIONALLY EQUIVALENT MODELS. ALL SHIPPING, HANDLING, AND INSURANCE CHARGES ARE ADDITIONAL, AND THUS, NON-REFUNDABLE.
DUE TO THE NATURE OF THE PRODUCT, REFUNDS ARE ONLY ACCEPTED FOR NEW AND UNUSED PRODUCTS WITHIN 14 DAYS OF RECEIVING. ALL PURCHASE ORDERS ARE FINAL. ANY PACKAGES THAT ARE REFUSED/RETURNED BY CUSTOMER WILL BE SUBJECT TO A 15% RESTOCKING FEE.
IF FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR HALOBOARD CONTACT US AT SUPPORT@HALOBOARD.COM
This Limited Warranty only covers the original purchaser from any defects in material and/or workmanship under normal use for a 6 month term from the date of invoice. This warranty is only available to the original purchaser of the product, and is not transferable to any subsequent purchaser. Halo Board will either repair or replace the product at no charge, using new and/or refurbished parts at our discretion. Replacements may have slight differences, but will be functionally equivalent models. This Limited Warranty will not cover any problems caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, water damage, accidents, and improper operation or maintenance.
Limits and Exclusions:
There are no express warranties except as stated above. Halo Board shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal harm or injury, loss of goodwill, profits or revenue, loss of use of this product or any associated equipment, cost of substitute equipment, downtime cost, fires, or any other losses, or claims from any party dealing with buyers from such damages, resulting from the use of, or inability to use, this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall Halo Board be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. Halo Board is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above. All boards must not be charged for more than 90 minutes at a time, as charging for more than 90 minutes can run the risk of fire hazard.
State Law Rights:
Some states do not allow the exclusion or limitation of some incidental or consequential damages, or set limitations on how long an implied warranty lasts, so the above limitations or exclusions might not apply to you. This warranty gives you specific legal rights. You may also have other rights, which are varied from state to state.
Halo Board is not responsible for typographical errors. Product photos are for illustration and representation purposes only: actual product may have some cosmetic differences.