Finally received my extra batteries. Thank you Halo team for correcting the USPS problems. Both work great and I am really enjoying this drone.
I work for an AMAZING company that honors their employees by planning a massive Christmas party every year that literally takes the entire year to plan, arrange and purchase gifts. They spend thousands on expensive door prizes and I was the lucky (or so I thought) recipient of a Halo Drone. I was so overwhelmed with excitement to give this to my hardworking, loving husband because he’s been wanting one for such a long time. This year has been extremely difficult for us with unexpected deaths of 2 very close family members that we had to pay for, emergency surgeries for one of our children, a totaled vehicle, etc...
We were preparing for a very skimpy Christmas for our kids and nothing for each other. Then, yesterday at my company Christmas party I received this brand new, high tech drone. I couldn’t wait to get home and surprise him, he got home very late after working another 14 hour day but was so excited he couldn’t wait to put it together and test it out. He spent 4 hours trying to figure out why it won’t charge at all, the charger light doesn’t even indicate the battery is connected. The camera is a blank screen and also does nothing. This has definitely been a depressing day, as well as infuriating because Halo will not stand behind their product and offer to replace it because it’s over the 6 month time period. The guy I was emailing (because it’s not possible to get anyone on the phone) actually told me, “We cannot control when a purchase is received as a gift or opened and used“ BEWARE OF THIS COMPANY!!! They will gladly take your money but refuse to stand behind their products! Do your research and buy from a reputable company that offers a fair return policy and decent warranty for high dollar items like this.
I would give the drone 4 stars, but the batteries only 2 stars.. beware... purchased drone and 4 batteries in February. One battery dead already....won't even charge..
Have had this drone since February of this year...drone is powerful and flies great. Have used camera that comes with it and also a GoPro hero 4 black...which works great, though you need to manually put in video mode.. my concern is their batteries... purchased 4 batteries, one of which is completely dead, won't even charge...so beware..
Halo used a lawyer trick to not stand behind their product.
My wife gave me a Halo Drone Pro for a present ($1500). I wasn’t ready to do a drown, so I left it in the box in the closet. I opened the box months later and thought let’s do this. The battery wouldn’t charge. I sent the email they requested with pictures. No response. Called and a nice guy apologized for the problem, said he’d send an RMA for the defective battery, and send a replacement at no charge. Later in the day, I received an email saying that since it was over 6 months, they wouldn’t replace it.
Did the delay of opening the present cause the battery to be no good? No. Fact is, they wouldn’t stand behind their defective product. Their solution: “go on our website, order and pay for a new battery” (the first one was defective); send them $117.
For $1500, you think they would stand behind their battery. Halo customer care stinks!